Provide technical expertise in the Incident Management process, ensuring that the underlying cause(s) of incidents are addressed and drive operational stability. Fulfill user requests, resolve service failures, mitigate problems as well as carry out routine operational tasks for internal business organizations.
December 2008 - January 2016
Support and maintain web services and tools with specific attention to availability, performance, capacity planning and implementation. Provide development and maintaining of operational control and management systems to support internal and external operations, including: monitoring, documentation, triage, content change control, configuration management and load management.
Responsible for the development and implementation, and testing of systems for customer facing applications using digital electronics and communications. Integrate diverse systems, networks, and servers to achieve overall aims.Document and create visual representations of systems and their inputs and outputs.
Provide hands-on system administration support, system maintenance and operations support. Diagnose and correct computer systems issues.Recommend software and hardware enhancements. Build, configure, and troubleshoot software and hardware enhancements, application deployments and infrastructure upgrades.